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News : BT to Move 1,000 Staff to New Dundee Office

Dundee, UK, May 11, 2021 - BT has announced plans for a new building in Dundee for its 1,000 call centre employees in the city.

The new office will be in West Marketgait in the city centre behind the site of the former Groucho's record store.

BT's current office in West Bell Street, beside Dundee Sheriff Court, opened in 1976.

The new building is expected to be completed by late 2023.

BT has handled all of its customer service calls at contact centres in the UK and Ireland since last year.

Dundee City Council leader John Alexander said the move was a "vote of confidence" in the city.

He said: "I am delighted that BT sees Dundee as a good place to do business and recruit its present and future workforce."

The site was previously being considered by Crucible Developments, who are behind the project, as a leisure development including a cinema and hotel.

Their new development will include a second adjacent building with retail units and flats.

#contactcenterworld, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bbc.com


About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Wednesday, May 12, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

2.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
 

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