News : BT Welcomes IR to Adastral Park
London, UK, Nov, 2018 -- IR, a global provider of experience management solutions for unified communications (UC) and contact centers, is delighted to join Innovation Martlesham located at Adastral Park in the UK. Innovation Martlesham is a ‘collaborative ecosystem’ created by a cluster of 100 high-tech IT company’s.
Another step forward in the BT and IR partnership.
With a strategic partnership that spans more than 12 years, IR Prognosis also known as One Cloud Monitoring now helps manage seats across on premises, hybrid and cloud deployments. This provides BT customers with a real-time dashboard view over multi-vendor technologies including Unified Communications, Contact Centre and Call Recording Assurance, simplifying troubleshooting with granular call quality data and providing early alerting to ensure an end to end customer experience.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keep Your Options Open
More Editorial From Integrated Research
About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Monday, November 5, 2018
2020 Buyers Guide Computer Telephony Integration
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672