News : Advanced Payment Solutions Deliver BT Wholesale and Avaya Cloud Solution
London, UK, Dec 11, 2015 -- Avaya and BT Wholesale announce that APS is the first customer for the BT Wholesale Avaya Cloud Solution service. The move will enable APS to transform its customer contact strategy that supports the digital banking solutions it provides to consumers, businesses and local government. The solution will be tailored by IP Integration.
By combining the security of BT Wholesale and Avaya’s contact centre technology, with IP Integration’s expertise in providing customer service solutions, APS will drive this new customer service technology to its portfolio of digitally enabled customers.
"Using the BT Wholesale Avaya Cloud Solutions, APS is beating a new path to greater business agility that will help the company drive a completely new type of customer experience," commented Steve Rafferty European Vice President SPs & SIs, Avaya.
Neil Boxer, CTO, IP Integration, added, "We have developed a strong partnership with APS, formed out of working closely across the organisation, understanding its needs and designing what is a market leading contact centre solution that we know will ensure they continue to lead the market in providing challenger banking services."
Posted by Veronica Silva Cusi, news correspondent
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BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, December 14, 2015