News : BT Wholesale and Avaya Come Together to Launch Cloud Solutions
#contactcenterworld, @Avaya, @BT
Santa Clara, CA, United States, August 12, 2014 -- BT and Avaya announced a five-year agreement which will see BT Wholesale deliver Avaya’s Unified Communications and Contact Centre applications as a cloud service to midmarket and enterprise customers via the indirect channel.
Called Avaya Cloud Solutions, the service will give businesses and public sector organisations with 250+ employees access to the full suite of Avaya Aura(R) contact centre and UC products delivered over BT Wholesale’s high speed, high quality, managed Ethernet network. The service will be available only from Avaya accredited channel partners through BT Wholesale.
The joint initiative also offers existing Avaya customers a hybrid model with managed migration to help them evolve from on-site to cloud based services. In making the move to a hosted environment, BT Wholesale and Avaya will help companies better manage costs by eliminating the need for large, up-front capital investments and upgrades.
Joe Manuele, vice president of Global SP-SI, Alliances and Cloud, Avaya said: "With Avaya Cloud Solutions we are delivering a new path to greater business agility. New and existing customers can now access Unified Communications and Contact Centre Applications as a Service with BT Wholesale through our channel partners, safe in the knowledge that the flexibility, scalability and reliability that is synonymous with Avaya products is available in an even more affordable and manageable way."
#contactcenterworld, @Avaya, @BT
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Wednesday, August 13, 2014
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