News : BTRC Opens Call Centre to Deal with Customer Complaints
Dhaka, Bangladesh, May 26, 2016 -- The Bangladesh Telecommunication Regulatory Commission has opened its official call centre to allow customers to lodge complaints about telecoms service quality. If users find no remedy of any specific issue they can register complaints here, BTRC Chairman Shahjahan Mahmood told reporters.
Through the system, it can resolve any complaint within a week and the time will be reduced after all necessary training and processes are completed. The BTRC launched the call centre on 17 May on a trial basis. So far, it has received 164 calls. Most of them are not real complaints, said Iqbal Ahmed, director general of the BTRC.
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As most of the callers were found to be unwanted, the BTRC has imposed a call charge of BDT 0.25 a minute. BTRC officials said the regulator would also introduce a "query" option where customers can get information and suggestions as well.
Apart from the newly launched call centre, the telecom regulator will continue to receive complaints via emails and its website. At present, there are 132 million active SIMs, more than 62 million active internet connections and about 100,000 fixed line phones.
Posted by Veronica Silva Cusi, news correspondent
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About Bangladesh Telecommunication Regulatory Commission:
Bangladesh Telecommunication Regulatory Commission (BTRC) is an independent Commission established under the Bangladesh Telecommunication Act, 2001 (Act no. 18 of 2001) published by the Parliament in the Bangladesh Gazette, extraordinary issue of April 16, 2001. BTRC started functioning from January 31, 2002.
Published: Friday, May 27, 2016
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