News : Buchanan Service Desk Awarded 2017 HDI Certified Pinnacle of Excellence
Grapevine, TX, USA, February, 2017-- Buchanan Technologies announced that it has been awarded the 2017 HDI Team Certified Pinnacle of Excellence for its offering of IT Service Desk. Buchanan’s service desk team has been HDI Certified since 2014, but the Pinnacle of Excellence award is a new certification awarded to service desks that have made the effort to train and certify every team member, including frontline staff, managers and directors. Buchanan is 1 of only 4 organizations to receive the award in 2017.
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"It’s imperative in the technology world to have a consistent approach to every ticket," says Vice President Support Services Sean Kirby of Buchanan Technologies. "Investing to have the full staff trained and certified leads to an elevated customer experience, and ultimately, organization-wide success."
"The HDI Team Certified Pinnacle of Excellence award only furthers our growth opportunity, and the leadership team at Buchanan is very proud of Sean and his team for the efforts they place on behalf of Buchanan customers," said Stephen Sweett, President of Buchanan Technologies.
Posted by Veronica Silva Cusi, news correspondent
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About Buchanan Technologies, Inc.:
Global IT services provider in US, Canada, and Eastern Europe (Rep of Bulgaria). Buchanan provides Managed Services, Professional Services, Staffing and Hardware/Software sales.
Published: Tuesday, February 21, 2017
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