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News : Bucher + Suter and NovelVox Join Forces

#contactcenterworld, @buchersuter, @novelvox

Boston, MA, USA, Sept. 11, 2019 -- Bucher + Suter and NovelVox are delighted to announce their new global partnership, which will expand both companies' reach across the Cisco Contact Center integration solutions landscape. Under the terms of the OEM agreement, Bucher + Suter will use NovelVox's technology for the Cisco Finesse Agent desktop as the basis for a new and expanded suite of solutions.

The disconnect between contact center and enterprise applications is widely regarded as one of the most significant and commonly encountered pains while operating contact centers. It can leave agents scrambling across their desktop for the information and functions they require to deliver high-quality customer experiences. Now, Bucher + Suter and NovelVox, two industry providers with years of experience solving that contact center challenge, are teaming up to develop the ultimate full-circle Cisco product offering.

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INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

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"Joining forces with a company like NovelVox, who share similar values to ourselves, was an easy decision to make. Up until now, we've had slightly different approaches to solving the problem of integration. By teaming up, we're bringing together the best of both worlds so that no matter how complex or unique our customers' needs are, we feel like we have them covered. And we're confident that through our partnership with NovelVox, we'll be in a position to create, capture and offer even more value in the Contact Center market in the future. By leveraging the open APIs of enterprise applications, the integration possibilities are more or less endless."

"I am very excited to announce this strategic partnership with Bucher + Suter. Our strong product portfolio of integrated contact center solutions and their well-established brand and partner network will prove to be a win-win for our customers, partners, and ourselves. Both companies are committed to improving the customer experience for all Cisco Contact Center customers and build more solutions to take customer engagement to the next level."
Amit Gandhi, CEO, NovelVox

#contactcenterworld, @buchersuter, @novelvox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca

About Bucher & Suter:
Bucher + Suter is a global provider of Cisco Contact Center solutions and services with corporate offices located in Switzerland, Germany and the USA. We help contact centers implement strategic solutions and achieve their business goals across a wide range of industries. We are a value added reseller and systems integrator for Cisco Contact Centers

About NovelVox:
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.

Read today's tip or listen to it on podcast.

More Editorial From Bucher & Suter

Bucher + Suter Announces b+s Connects for Service Cloud Voice on Salesforce AppExchange

Published: Friday, September 13, 2019

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2022 Buyers Guide
Get Listed
Business Continuity

1.)

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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.)	Vads VADS Business Continuity Plan VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

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Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.