Boston, MA, USA, Sept. 11, 2019 -- Bucher + Suter and NovelVox are delighted to announce their new global partnership, which will expand both companies' reach across the Cisco Contact Center integration solutions landscape. Under the terms of the OEM agreement, Bucher + Suter will use NovelVox's technology for the Cisco Finesse Agent desktop as the basis for a new and expanded suite of solutions.
The disconnect between contact center and enterprise applications is widely regarded as one of the most significant and commonly encountered pains while operating contact centers. It can leave agents scrambling across their desktop for the information and functions they require to deliver high-quality customer experiences. Now, Bucher + Suter and NovelVox, two industry providers with years of experience solving that contact center challenge, are teaming up to develop the ultimate full-circle Cisco product offering.
"Joining forces with a company like NovelVox, who share similar values to ourselves, was an easy decision to make. Up until now, we've had slightly different approaches to solving the problem of integration. By teaming up, we're bringing together the best of both worlds so that no matter how complex or unique our customers' needs are, we feel like we have them covered. And we're confident that through our partnership with NovelVox, we'll be in a position to create, capture and offer even more value in the Contact Center market in the future. By leveraging the open APIs of enterprise applications, the integration possibilities are more or less endless."
"I am very excited to announce this strategic partnership with Bucher + Suter. Our strong product portfolio of integrated contact center solutions and their well-established brand and partner network will prove to be a win-win for our customers, partners, and ourselves. Both companies are committed to improving the customer experience for all Cisco Contact Center customers and build more solutions to take customer engagement to the next level."
Amit Gandhi, CEO, NovelVox
Posted by Veronica Silva Cusi, news correspondent
About Bucher & Suter:
Bucher + Suter is a global provider of Cisco Contact Center solutions and services with corporate offices located in Switzerland, Germany and the USA. We help contact centers implement strategic solutions and achieve their business goals across a wide range of industries. We are a value added reseller and systems integrator for Cisco Contact Centers
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
Published: Friday, September 13, 2019
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