#contactcenterworld, @buchersuter, @salesforce
Bern, Switzerland, July, 2021 -- Bucher + Suter announced it has launched b+s Connects for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Cisco Contact Center to Salesforce Service Cloud Voice. Like all of the b+s Connects product suite, Service Cloud Voice brings together phone, digital channels, and CRM data in one central view for contact center agents, this time with a native Salesforce voice object. Customers can now connect their Cisco Contact Center solution into Service Cloud Voice with b+s Connects for Service Cloud Voice, creating a unified agent and digital channel experience to deliver faster, smarter, and more personalized customer experiences.
"Consumer expectations are changing with unflinching resolve, but they're being shaped by companies like Salesforce and Cisco who encourage brands to put their customers at the center of their growth strategy," said Bucher + Suter's VP of Product Strategy, Trent Cook. "Unified agent desktops are here to stay, and with the support of Service Cloud Voice and Bucher + Suter's decade-long experience in integrating Cisco Contact Center into the Salesforce platform, AI-supported contact centers that empower agents to deliver enhanced experiences are the future."
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"b+s Connects for Service Cloud Voice is a welcome addition to the Service Cloud Voice ecosystem," said Patrick Beyries, VP of Product Management, Service Cloud. "The expansion of Service Cloud Voice for partner telephony enables customers to integrate the telephony experience natively within the agent workspace, combined with CRM data, process and voice intelligence."
Posted by Veronica Silva Cusi, news correspondent
About Bucher & Suter:
Bucher + Suter is a global provider of Cisco Contact Center solutions and services with corporate offices located in Switzerland, Germany and the USA. We help contact centers implement strategic solutions and achieve their business goals across a wide range of industries. We are a value added reseller and systems integrator for Cisco Contact Centers
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, July 5, 2021
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Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.