#contactcenterworld, @buchersuter, @salesforce
Bern, Switzerland, Apr 27, 2023 - Bucher + Suter launched the sale of b+s Connects for Service Cloud Voice 2.0 - a Webex Contact Center integration for Salesforce Service Cloud Voice.
Bucher + Suter has provided CRM connectors for Cisco's contact center platforms for more than a decade. b+s Connects for Salesforce, Bucher + Suter's flagship product, is a customer support strategy in hundreds of Cisco Contact Centers across the globe, providing agents the desktop they need to deliver contact center experiences as efficiently as possible.
"As a partner-first company, it is critical to our success that partners like Bucher + Suter take full advantage of the Webex ecosystem to provide value to our mutual customers. In our 20-year relationship with Bucher + Suter, they have been focused on providing solutions that allow our mutual customers to deliver consistently better customer service." Said Jono Luk, Cisco's Vice President of Product Management - Contact Center. "Working from inside the CRM is something long promoted at Bucher + Suter, and it's great to see them be the first partner to bring Salesforce Service Cloud Voice compatibility to Webex Contact Center at scale."
Trent Cook, Bucher + Suter's VP of Product Strategy, added: "With the blinding speed of innovation on show from both Webex Contact Center and Salesforce Service Cloud Voice, a new wave of omnichannel customer experience technologies has arrived. With b+s Connects, we've built intelligent technology that leverages the immense capabilities of both platforms and empowers agents to work from a single UI and deliver personalized interactions in real-time, as efficiently as possible."
#contactcenterworld, @buchersuter, @salesforce
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk
About Bucher & Suter:
Bucher + Suter is a global provider of Cisco Contact Center solutions and services with corporate offices located in Switzerland, Germany and the USA. We help contact centers implement strategic solutions and achieve their business goals across a wide range of industries. We are a value added reseller and systems integrator for Cisco Contact Centers
About Salesforce:
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered. 
Published: Monday, May 1, 2023
| 1.) |  CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
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