Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Director of Special Projects
Jillian Edwards
Manager - Group Client Contact Centre
Kathy William-Botrous
Sr. Executive Director

News : Bucher + Suter Announces Webex Contact Center support for Service Cloud Voice with b+s Connects

#contactcenterworld, @buchersuter, @salesforce

Bern, Switzerland, Apr 27, 2023 - Bucher + Suter launched the sale of b+s Connects for Service Cloud Voice 2.0 - a Webex Contact Center integration for Salesforce Service Cloud Voice.

Bucher + Suter has provided CRM connectors for Cisco's contact center platforms for more than a decade. b+s Connects for Salesforce, Bucher + Suter's flagship product, is a customer support strategy in hundreds of Cisco Contact Centers across the globe, providing agents the desktop they need to deliver contact center experiences as efficiently as possible.

"As a partner-first company, it is critical to our success that partners like Bucher + Suter take full advantage of the Webex ecosystem to provide value to our mutual customers. In our 20-year relationship with Bucher + Suter, they have been focused on providing solutions that allow our mutual customers to deliver consistently better customer service." Said Jono Luk, Cisco's Vice President of Product Management - Contact Center. "Working from inside the CRM is something long promoted at Bucher + Suter, and it's great to see them be the first partner to bring Salesforce Service Cloud Voice compatibility to Webex Contact Center at scale."

Trent Cook, Bucher + Suter's VP of Product Strategy, added: "With the blinding speed of innovation on show from both Webex Contact Center and Salesforce Service Cloud Voice, a new wave of omnichannel customer experience technologies has arrived. With b+s Connects, we've built intelligent technology that leverages the immense capabilities of both platforms and empowers agents to work from a single UI and deliver personalized interactions in real-time, as efficiently as possible."

#contactcenterworld, @buchersuter, @salesforce

Posted by Veronica Silva Cusi, news correspondent

About Bucher & Suter:
Company LogoBucher + Suter is a global provider of Cisco Contact Center solutions and services with corporate offices located in Switzerland, Germany and the USA. We help contact centers implement strategic solutions and achieve their business goals across a wide range of industries. We are a value added reseller and systems integrator for Cisco Contact Centers
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Salesforce:
Company delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as changed how applications are delivered.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Make Training Fun

Read today's tip or listen to it on podcast.

Published: Monday, May 1, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide SaaS Solutions


CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)


We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.

About us - in 60 seconds!

Join Our Team

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =