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News : Buddy Bear Dedicated Helpline is Ready to Help Children in Need

#contactcenterworld

Kuala Lumpur, Malaysia, Feb 8, 2021 -- Child helpline Buddy Bear has trained more volunteers to support their helpline for children in need during the pandemic.

Buddy Bear founder Pam Guneratnam says: "We reiterate the need to revive a nationwide, government-supported dedicated child-centric helpline to serve all children who need help and protection."

"Children need access to a safe, kind and non-judgemental voice who will listen to them and we are willing to fill in that gap. Our volunteers are all trained in psychological first aid, they have been screened and their backgrounds checked by JKM, and are supervised by registered mental health professionals," says Guneratnam.

The Talian Nur system, active since 2007, was later renamed Talian Kasih and its scope expanded to include youth issues, domestic problems and social welfare, among others. The Human Rights Commission of Malaysia (Suhakam)’s children's commissioner Datuk Noor Aziah Mohd Awal recently emphasised the need for a dedicated helpline for children after the tragic report of a seven-year-old who had died from alleged abuse in the news recently.

Since the first movement control order (MCO) last year, NGOs have reported an increase in abuse and violence at home and children calling for help.

In response to the urgent need to support children who have been experiencing emotional distress during the pandemic, Kuala Lumpur-based social enterprise HumanKind launched BuddyBear last year.

Buddy Bear child helpline offers emotional support and comfort to children in distress during the pandemic. 

The HumanKind team of 35 volunteers took two weeks to develop the Buddy Bear phone service for children to call for emotional support during the first MCO in March 2020. The dedicated child helpline provides a listening ear to support children through crisis and also links them to relevant services that they may need.

This year, HumanKind has been able to train an additional 60 volunteers to support the phone line, thanks to the support of Yayasan Hasanah and the Prihatin Grant.

Buddy Bear is currently the only dedicated child helpline nationwide and receives an average of 50 calls every month and the numbers are increasing. Volunteers speak Bahasa Malaysia, English, Mandarin and Tamil.

To speak to Buddy Bear, children (any person under the age of 18) can call 1-800-18-BEAR (2327), between the hours of 12pm to 12am, seven days a week.

Buddy Bear is also currently raising funds keep the children’s calls free and make the helpline a toll-free number.

Other helplines in Malaysia
Befrienders
Hotlines:
Kuala Lumpur: 03-7956 8145 (24 hours)
Ipoh: 05-547 7933 (4pm to 11pm)
Penang: 04-281 5161 (3pm to midnight)

All Women’s Action Society (AWAM)
Helpline: 03-7877 0224

#contactcenterworld

Veronica Silva Cusi, news correspondent
Source: https://www.thestar.com.my


Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

More Editorial From Buddy Bear Helpline

Published: Tuesday, February 9, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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