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News : Budget Direct Insurance Unveils New 24-hour Emergency Assistance App for Motorists and Travellers

#contactcenterworld

Singapore, Jan 27, 2021 -- Singapore’s online insurer has launched a 24/7 emergency web app that makes it faster and easier for motorists and travellers to seek assistance.

Available at no extra cost to all Budget Direct Insurance customers, the app connects motorists and travellers to an emergency assistance expert if they should need help in Singapore or when overseas.

Budget Direct Insurance says it will be an invaluable tool for motorists and motorcyclists who have had an accident, a vehicle breakdown or even a flat tyre and need roadside assistance including requesting a tow truck. It will also provide extra peace of mind for motorists outside of Singapore when travelling in West Malaysia and Southern Thailand.

A key feature of the app is its GPS capability which enables responders to easily locate callers. The online insurance company says real-time status updates can help alleviate much of the stress experienced by callers whilst waiting for help to arrive on the scene.

Simon Birch, Budget Direct Insurance CEO, said: "We are really pleased to be offering our customers this free 24/7 emergency assistance app that makes it faster and easier to seek help. It gives our customers an additional channel for contacting our emergency service provider and gives them more peace of mind when seeking help."?

He added: ‘We are always keen to make life easier for our customers, whether it’s getting a quote and buying insurance super-fast or seeking emergency assistance quickly and easily. We want to make the insurance experience as smooth and hassle-free as we possibly can."?

As well as being able to handle emergency calls, the app offers a 24/7 live chat option. In both instances, customers will liaise directly with an emergency assistance expert.

Accessed on any browser via a link on the Budget Direct Insurance website, the web app requires no download and can be used instead of an emergency hotline number, giving customers an additional option when it comes to seeking help. An added bonus, says the digital insurer, is that overseas callers won’t have to incur potentially hefty phone roaming charges.

The insurer says the app provides a smooth and hassle-free customer verification process too, making it faster for customers to seek help. It will also enable callers to make direct contact with Budget Direct’s emergency assistance team multiple times without having to repeat their identification details.?

The app was created and designed by Across Asia Assist, an emergency assistance service provider for Budget Direct Insurance.

Justin Lai, Chief Technology Officer for Across Asia Assist, said: "Our app allows customers to get an immediate response without having to go through the conventional way of contacting the call centre and possibly being put on hold. Whether it’s for an emergency or non-emergency request for assistance or advice, it serves to attend to every little roadside or travel assistance inquiry at any time."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.budgetdirect.com.sg


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, January 28, 2021

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2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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