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News : Budget Direct Staff Win ATA Professional Of The Year
A commitment to service and people development has seen two Budget Direct staff win ATA Contact Centre awards.
Tracey Brown from Budget Direct's Queensland call centre won the ATA’s top award Contact Centre Professional of the Year, while Leah McGinlay won the People Champion of the Year award.
Team Leader Tracey Brown joined the insurance provider three years ago as a sales consultant after moving to Brisbane from New Zealand.
"I needed a job and Budget Direct was advertising for consultants," said Ms Brown. "I had no idea the role would develop into such a rewarding career."
?Ms Brown set herself daily self-improvement goals and, as a result, quickly progressed to a senior consultant position. In April this year, after completing the company’s training programs in coaching and development, she was promoted to the role of Team Leader managing the Academy program for new recruits – a role she has found very satisfying.
"I strive to improve myself every day," said Ms Brown. "I have enjoyed continued success and positive feedback thanks to a genuine focus on customer service."
This is the second year in a row Budget Direct operators have won this award.
In addition, Senior Learning and Development Consultant Leah McGinlay won the Contact Centre People Champion of the Year award for the development of staff. Ms McGinlay said she was "thrilled and grateful" to be recognised, and felt humbled by the support and guidance given by others within the organisation.
"I’m passionate about people's growth and development and am dedicated to their service," said Ms McGinlay. "I’m motivated by the happiness that comes to a person’s whole life when they find meaning and a sense of personal contribution and achievement at work."
Today's Tip of the Day - Customer Satisfaction
About Budget Direct:
Budget Direct was established as an insurance provider in Australia in 2000. It is part of the international Budget Insurance group of companies headquartered in the British Isles. The group provides more than 6.8 million policies to insurance customers and administers $2 billion in premiums annually. Auto
Published: Friday, October 25, 2013