News : Link2Home Telephone Service Tackles Homelessness
Dec 9, 2014 -- More than 290 people a day are being helped by the new Link2Home telephone service to tackle homelessness, according to the Minister for Family and Community Services, Gabrielle Upton.
She said more than 45,000 calls had been taken in the first five months of operation at its 24/7 call centre in Liverpool.
"Link2Home provides information, conducts assessments, as well as makes referrals to homelessness services for vulnerable people across NSW," Ms Upton said.
Link2Home is part of the Going Home Staying Home reforms implemented by Housing NSW with the Department of Family and Community Services (FACS).
The service brings together several homelessness telephone services and has been delivered by the FACS Housing Contact Centre since 1 July.
Under the program, providers of specialist homelessness services and Link2home staff work together to provide information about local services, assess what kind of help people need and refer people to services that suit their needs.
She said the Going Home Staying Home reforms "have made specialist homelessness services easier to access and deliver a better balance between early intervention, crisis and post-crisis support".
People who are homeless or who may be at risk of homelessness can get help from the Link2home telephone service by calling 1800 152 152.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, December 10, 2014