"We are proud to be recognized by Blue Prism as the first services provider to successfully implement Service Assist in North America," says David Burnie, Principal and Founder of Burnie Group. "Service Assist transformed the performance of our client’s contact center, dramatically reducing average handle time while improving the customer experience and first call resolution."
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"Service Assist is a powerful contact center automation technology that allows activities to be processed by virtual agents while customers are actively engaged with frontline employees," says Hiba Abdou, Head of Technology and Intelligent Automation at Burnie Group. "We are excited to bring this solution to contact centers across North America to improve the customer experience while delivering significant OpEx reductions."
Posted by Veronica Silva Cusi, news correspondent
About The Burnie Group:
The Burnie Group is a Canadian-based management consulting firm that helps clients improve their performance through the application of innovative strategy, rigorous analysis, world-class technology, and the continuous pursuit of operations excellence. The Burnie Group specializes in Customer Experience, Strategy, Operations, Robotic Process Automation (RPA), Artificial Intelligence (AI), and Blockchain. Our programs deliver measurable, transparent, and guaranteed results.
About Blue Prism:
In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.
Published: Wednesday, November 17, 2021
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