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News : Business Processes Redefined (BPR) Offers U.S.-Based Call Center Network to Companies

#contactcenterworld

Fairfield, NJ, USA, March 24, 2020 -- Business Processes Redefined, LLC (BPR), a nationwide receivables management firm and a certified woman-owned business enterprise, is offering its network of call centers to companies inundated with customer and other calls during the Coronavirus pandemic. And BPR will donate five percent (5%) of its new call-center revenues to the COVID-19 Solidarity Response Fund of the World Health Organization ("WHO").

"We are all experiencing unprecedented concerns due to the COVID-19 crisis," said BPR's President, Lauren Irwin-Szostak. "One pressing concern for businesses is meeting the need to address increased customer communications when staffing and revenues have shrunk. Never before have companies had to handle increasing call volume and rising customer support demands at the same time they cannot hire or train the additional resources required to do so."

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BPR employs a turnkey, onshore network and infrastructure of call center experts which can assist companies who need to enhance their customer responsiveness while they downsize their existing workforce or have their employees work remotely. All BPR call centers are U.S.-based, manage high call volume, and provide inbound and outbound customer service support. BPR records ALL calls and provides message taking, customer education, back office support, and other such services. BPR also provides daily, weekly, bi-weekly or monthly progress reports.

"Our call center specialists are highly trained and will provide consistency and control to companies' communications," Irwin-Szostak said. "Outsourcing communication needs to BPR will enable companies to maintain their good standing with customers while offering opportunities for increased profits."

Irwin-Szostak also stressed that BPR "has always practiced 'conscious capitalism,' by which value-centered businesses serve as a force for social, and not just economic, good in order to contribute to humankind." Towards that end, she pledged that BPR will donate five percent (5%) of its call center revenues from new business to the WHO's Covid-19 Solidarity Response Fund.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Thursday, March 26, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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