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News : Business Systems Joins Wilmac in Global Partner Alliance
London, UK, May 4, 2016 -- Wilmac, a provider of Compliance Recording, Quality Assurance, Workforce Optimization, and Public Safety solutions, announced that Business Systems (UK) Ltd, an independent Call Recording and Workforce Optimization provider in the United Kingdom, has joined Wilmac’s Global Partnership Alliance. This partnership is part of our continuing commitment to cater to our customers’ service and support needs on a global scale. With this newly formed partnership, Wilmac and Business Systems are able to provide a truly comprehensive service and support proposition for our international Call Recording customers.
Wilmac’s Global Partnership Alliance brings together a total of 14 partners across 28 countries to create a truly global support network with significant benefits for both the customers and local partners.
Stephen Thurston, Founding Director of Business Systems adds: "Systems availability pressures have dramatically increased for companies across the globe, and especially in the financial sector where the majority of our global customers operate. As a result, being able to provide them with high quality services, on time, wherever they need us, is becoming a key business driver for Business Systems. We are excited about partnering with Wilmac to extend our reach and deliver more value to our global customers."
Posted by Veronica Silva Cusi, news correspondent
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About Wilmac Company:
Wilmac is a provider of Workforce Optimization, Quality Assurance, & Compliance Recording Solutions.
About Business Systems UK Ltd:
Business Systems is the UK’s largest independent provider of call recording and workforce optimisation solutions to organisations with critical phone-based interactions including Financial Institutions, Public Organisations, Emergency Services and many in-house and outsourced customer service centres. Solutions range from basic call recording (on premise, hosted and mobile) through to quality monitoring, speech analytics and workforce management tools. The company ensures high quality and fit-for-purpose implementations with a range of value added services including project management, consultancy, integration, training, and technical support.
Published: Friday, May 6, 2016