Holmdel, NJ, USA, June 29, 2023 - Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has added new features and capabilities to their Vonage Conversational Commerce, powered by Jumper.ai solution. With these updates, businesses are empowered to elevate engagement with customers across all channels, with features to enhance mobility via live chat and messaging from any device or platform.
Vonage Conversational Commerce Mobile App
The new Vonage Conversational Commerce mobile app for iOS and Android enables conversational commerce agents to access and leverage live chat features on the go, helping businesses to create meaningful connections with their customers from anywhere.
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"As technology advances and customer expectations evolve, businesses must innovate and find new ways to connect with their customers. With Vonage Conversational Commerce, we are meeting these expectations and exceeding them by providing seamless and personalized interactions at every touchpoint," said Ron Maayan, SVP Product for Vonage. "These latest enhancements represent our commitment to continuously push the boundaries of conversational commerce and empower businesses to create meaningful, lasting relationships with their customers.
"We built a marketing channel on WhatsApp and it turned out to be the most engaging channel for us. The messaging strategy is very simple - we're broadcasting the best selection of travel deals on the market. Our users value this service tremendously as they can stay up to date with the best offers without having to do the research themselves," said Kamila Skötsch, Global CRM Team Lead for HolidayPirates. "With Vonage Conversational Commerce we have already increased our cost efficiency by 18%. By targeting our active users, we're connecting in real-time with those that are searching for travel deals and reaching them within seconds - giving them the ability to easily take advantage of these deals and book before the price changes."
"Vonage is ahead of the pack of cloud-based solutions supporting Conversational Commerce," explained Dan Miller, Lead Analyst and Founder of Opus Research. "These conversations take place over time and employ multiple channels and culminate in a completed transaction. That requires a global network that integrates VoIP with 5G wireless, informed by Conversational AI and under the control of easy-to-use dashboards or toolkits."
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Tuesday, July 4, 2023
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