Redwood Shores and San Francisco, CA, USA, Oct, 2017 -- Oracle announced Oracle Live Experience Cloud, a customer engagement service for the mobile generation.
"Nearly 70% of IT and business leaders say 'improving customer experience' is the goal of their digital transformation initiative, and advancements in the contact center are crucial to success," says Robin Gareiss, president of Nemertes Research1. "Successful digital transformation requires short time to market. By leveraging a cloud-based solution, organizations can start seeing improvements in CSAT scores, revenue, and customer retention immediately. What's more, the ability to retain context across channels from within the native app is a huge development and will dramatically boost customer satisfaction."
"Nothing is more aggravating than dealing with a call center or service desk where you are stuck in a long, dehumanized loop of menu options with a slow resolution," said Doug Suriano, senior vice president, general manager, Oracle Communications. "With Oracle Live Experience Cloud, businesses can eliminate customer friction points by harnessing the power of contextual communications and real-time engagement capabilities to offer a personalized and highly interactive digital experience that builds customer loyalty and improves business outcomes."
Posted by Veronica Silva Cusi, news correspondent
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Tuesday, October 3, 2017
Combines knowledge management with call support as continue improvement.
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