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News : Butte-Silver Bow Unified Health Command Opens Call Center

#contactcenterworld

Missoula, MT, USA, March 23, 2020 -- The Butte-Silver Bow Unified Health Command has opened a call center in response to the COVID-19 outbreak.

The call center is live and will be available from 8:00 a.m. to 8:00 p.m. every day.

Members of the public can call the line at 406-497-5008 with questions or concerns about the novel coronavirus.

If you call after 8:00 p.m. you can leave a message and you will receive a return call during operating hours.

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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

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Posted by Veronica Silva Cusi, news correspondent
Source: https://nbcmontana.com

Read today's tip or listen to it on podcast.

Published: Wednesday, March 25, 2020

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2021 Buyers Guide
Get Listed
Messaging Systems

1.)	Amtelco miSecureMessages miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.)

eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

https://www.egain.com/messaging-hub/

3.)

Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.)

Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.