#contactcenterworld
Beef Island, British Virgin Islands, Sept, 2021 -- The BVI government is asking the public to rate its employees and how well it is meeting their needs.
Customer service touch terminals have been placed at ports of entry and government offices in an effort to promote exceptional customer relations.
The terminals, which were initially placed at the Waterfront Jetty and Lettsome International Airport, are now also placed at the Immigration, Labor and Workforce Development, Inland Revenue, Motor Vehicles, Water and Sewerage and Trade and Consumer Affairs departments.
Visitors and residents can provide feedback about their service experience and the agencies’ adherence to COVID-19 protocols in real-time.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"As we live, work and travel in this COVID-19 era, it remains important that the public service, as well as our ports of entry, continue to mitigate the transmission of the virus through adherence to the established guidelines," Deputy Gov. David Archer Jr. said.
Business Change Manager for Improved Customer Service and Private Secretary to the Deputy Governor Kedimone Rubaine said that the placement of the touch terminals reinforces the government’s commitment to enhancing customer service. Given the challenges presented by COVID-19, Rubaine said providing effective customer service is paramount to the overall success of the government’s efforts
The touch terminals provide feedback that is uploaded in real-time to a central online dashboard for analysis, which allows government agencies to understand how factors impact their service levels. The information is accessible by all government departments and allows them to generate reports and find ways to improve customer service.
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.virginislandsdailynews.com
Published: Thursday, September 9, 2021
| 3.) |  Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall