Bengaluru, India, Feb, 2021 -- The IT capital’s reliance on manual scavengers is a dirty secret. In an effort to crack down on citizens hiring private service providers to clean pits and septic tanks, the Bangalore Water Supply and Sewerage Board (BWSSB) is working towards setting up a helpline. The purpose is to register agencies and service providers offering de-sludging and cleaning services, and crack down on those who break the law. This comes a year after the Board decided to make it mandatory for citizens to hire service providers that it had certified.
An internet search on service providers to clean pits and septic tanks throws up hundreds of results, with many of the companies offering ‘mechanical cleaning’. However, activists claim that this cleaning is not bereft of human intervention with agencies hiring cheap labour as well.
The Board’s efforts, however, seem to be hitting a dead end, with next to no response to its call to private service providers. BWSSB made a public announcement, twice, urging private service providers to attend a meeting on certification and fixing a price for various services. Most of the firms are concentrated in outer areas of the city where the sanitary infrastructure is absent.
....NOTE - content continues below this message
DON'T MISS THIS!
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!
>>>>> FIND OUT MORE: HERE
BWSSB officials admitted that the response has been poor, both times. While just eight service providers attended the first meeting, 12 attended the second.
"We got the list of these private service providers from a private company. However, most of the numbers listed are either out of reach or wrong, and some of the addresses were not traceable," said a BWSSB official.
K.B. Obalesh, State convenor of the Safai Karmacharis Kaval Samiti, said the effort was part of the Centre’s ‘Safai Mitra Suraksha Challenge’. "Around 240 cities and towns from across the country are participating in the challenge, including Bengaluru and six other cities in Karnataka," he said.
Pointing out that there were many issues with private agencies offering such services, Mr. Obalesh said that safety precautions were often not taken, resulting in deaths.
"The BWSSB must record the kind of equipment used by these agencies, the capacity of the jetting and sucking machines, safety gear provided to the cleaning personnel, and security provided to them," he said, and added that many agencies were not responding to the BWSSB’s call only because they feared that they could end up making a loss if the rates are fixed. "After all, faecal matter is now akin to ‘gold’ for these service providers," he said.
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, March 1, 2021
Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.
ChatGuard makes payments in Chat PCI DSS compliant and...
Award-winning PCI compliance phone and multi-channel payment application.
PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.