Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : BWSSB to Set Up Helpline to Regulate Cleaning of Pits, Septic Tanks

#contactcenterworld

Bengaluru, India, Feb, 2021 -- The IT capital’s reliance on manual scavengers is a dirty secret. In an effort to crack down on citizens hiring private service providers to clean pits and septic tanks, the Bangalore Water Supply and Sewerage Board (BWSSB) is working towards setting up a helpline. The purpose is to register agencies and service providers offering de-sludging and cleaning services, and crack down on those who break the law. This comes a year after the Board decided to make it mandatory for citizens to hire service providers that it had certified.

An internet search on service providers to clean pits and septic tanks throws up hundreds of results, with many of the companies offering ‘mechanical cleaning’. However, activists claim that this cleaning is not bereft of human intervention with agencies hiring cheap labour as well.

The Board’s efforts, however, seem to be hitting a dead end, with next to no response to its call to private service providers. BWSSB made a public announcement, twice, urging private service providers to attend a meeting on certification and fixing a price for various services. Most of the firms are concentrated in outer areas of the city where the sanitary infrastructure is absent.

....NOTE - content continues below this message


DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

BWSSB officials admitted that the response has been poor, both times. While just eight service providers attended the first meeting, 12 attended the second.

"We got the list of these private service providers from a private company. However, most of the numbers listed are either out of reach or wrong, and some of the addresses were not traceable," said a BWSSB official.

K.B. Obalesh, State convenor of the Safai Karmacharis Kaval Samiti, said the effort was part of the Centre’s ‘Safai Mitra Suraksha Challenge’. "Around 240 cities and towns from across the country are participating in the challenge, including Bengaluru and six other cities in Karnataka," he said.

Pointing out that there were many issues with private agencies offering such services, Mr. Obalesh said that safety precautions were often not taken, resulting in deaths.

"The BWSSB must record the kind of equipment used by these agencies, the capacity of the jetting and sucking machines, safety gear provided to the cleaning personnel, and security provided to them," he said, and added that many agencies were not responding to the BWSSB’s call only because they feared that they could end up making a loss if the rates are fixed. "After all, faecal matter is now akin to ‘gold’ for these service providers," he said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com


Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Monday, March 1, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...
 2764 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =