News : Bytes Managed Solutions Implements Astea's Solution Suite
Horsham, PA, USA, Feb. 16, 2016 -- Astea International Inc., a global provider of service management and mobility solutions, announces that Bytes Managed Solutions implemented the Astea Alliance service management and mobile workforce optimization platform in August 2015 to gain additional efficiencies, support the company's "green" initiatives by reducing paper, emissions and fuel costs, as well as to reinforce their commitment to superior customer service. The implementation resulted in additional benefits, such as introducing standardized operating procedures, accelerating billing cycles, and providing employees and partners with real-time access to information, with the expectation of ultimately increasing revenues and boosting customer satisfaction.
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Astea is a provider in service lifecycle management and mobile workforce solutions and the implementation will enable Bytes Managed Solutions (Bytes MS) with a mix of capabilities such as mobile workforce management, real-time scheduling optimization, field service, contact center, depot repair, customer self-service, sales order processing, logistics and parts management, third party vendor management, professional services automation, and performance management.
"We are constantly looking at ways to drive positive outcomes for our customers that will support their service solutions and business objectives," said Fourie van der Merwe, Chief Operations Officer at Bytes MS.
Posted by Veronica Silva Cusi, news correspondent
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Bytes Connect, a division of Bytes Technology Group South Africa, offers a full range of ICT services, including IP and legacy voice solutions, unified and mobile communications, contact centres, and a comprehensive range of pre- and post-sales services, among others.
Published: Thursday, February 18, 2016
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