News : Bytes Managed Solutions Implements Astea's Solution Suite
Horsham, PA, USA, Feb. 16, 2016 -- Astea International Inc., a global provider of service management and mobility solutions, announces that Bytes Managed Solutions implemented the Astea Alliance service management and mobile workforce optimization platform in August 2015 to gain additional efficiencies, support the company's "green" initiatives by reducing paper, emissions and fuel costs, as well as to reinforce their commitment to superior customer service. The implementation resulted in additional benefits, such as introducing standardized operating procedures, accelerating billing cycles, and providing employees and partners with real-time access to information, with the expectation of ultimately increasing revenues and boosting customer satisfaction.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Astea is a provider in service lifecycle management and mobile workforce solutions and the implementation will enable Bytes Managed Solutions (Bytes MS) with a mix of capabilities such as mobile workforce management, real-time scheduling optimization, field service, contact center, depot repair, customer self-service, sales order processing, logistics and parts management, third party vendor management, professional services automation, and performance management.
"We are constantly looking at ways to drive positive outcomes for our customers that will support their service solutions and business objectives," said Fourie van der Merwe, Chief Operations Officer at Bytes MS.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Games Trainers Play
More Editorial From Bytes Technology Group
About Bytes Technology Group:
Bytes Connect, a division of Bytes Technology Group South Africa, offers a full range of ICT services, including IP and legacy voice solutions, unified and mobile communications, contact centres, and a comprehensive range of pre- and post-sales services, among others.
Published: Thursday, February 18, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...