News : Bytes People Solutions Collaborates with Lithium Technologies
Gauteng, South Africa, July 20, 2016 -- Bytes People Solutions recently announced its collaboration with Lithium Technologies to sell, implement and integrate Lithium Response for customer service environments.
"We’re extremely excited to welcome Lithium into our range of product offerings," says Dr Madelise Grobler, MD of Bytes People Solutions. "Our team has been researching and investigating various product interventions that can integrate all customer social engagements into one single platform. And then we found Lithium and the search was over."
Customers have extremely high expectations for their brand experiences, including instant and constant responses through social channels, questions answered, problems solved and their loyalty rewarded. Lithium solves this by helping businesses implement a Total Community strategy, which allows brands to engage and connect with customers, partners, and other influencers at scale across the social media landscape.
"We’re excited to collaborate with Bytes People Solutions as we expand our footprint into South Africa," says Misha Logvinov, chief customer officer and senior vice-president: business development at Lithium Technologies. "It allows us to continue our commitment to help brands build trust and loyalty with their customers, while achieving real business objectives. Bytes People Solutions’ broad base of national Contact Centre solutions and clients made the decision to collaborate a swift and simple one."
Posted by Veronica Silva Cusi, news correspondent
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About Bytes People Solutions:
Bytes People Solutions is a professional provider of talent management services. The services include an assessment centre, content development, business process outsourcing, online technologies, people consulting, soft skills development and ICT learning solutions. The outcome of the learning experience is an attendance certificate, international certification or a national certificate. As a member of the Bytes Technology Group, Bytes People Solutions is a leader in skills development and a trusted advisor to a large number of organisations in South Africa as well as Africa.
About Lithium Technologies:
Customers want fast access to answers online, whether it’s through search or social media. When answers aren’t available, they make calls to your contact center or post their frustration on social networks for their friends and followers to see. So how do you generate answers on your website and respond to issues on Twitter and Facebook at scale? Lithium has the solution: 1. Drive requests through an online community and self-service knowledge base 2. Equip agents to respond efficiently on social channels while building awareness of your online resources 3. Tie your social support into your CRM system 4. Turn the resulting knowledge into valuable business assets for customers and employees alike.
Published: Monday, July 25, 2016