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News : C-Zentrix Finds Honourable Mention in Gartner's Magic Quadrant
Gurgaon, Haryana, India, June 10, 2016 -- C-Zentrix, a global provider in providing customer engagement platform, received an honourable mention in Gartner’s coveted report, ‘Magic Quadrant Contact Centre Infrastructure, Worldwide 2016’. The report features contact centre infrastructure (CCI) vendors with multi-channel capabilities to develop omnichannel solutions, integrating them also via cloud delivery model.
"This mention gives us a boost to focus more on technology and move ahead of our competition with breakthrough in Data and Speech Analytics, WFO and Agent interface Gamification," said Mr. Saket Setu, CEO C-Zentrix, quoting on the development.
Contact centre interactions are largely people-assisted, multiple channels are employed for these interactions including live agents, voice chat, video chat, web chat, email, instant messaging and social media. The vendors mentioned in the Gartner's Magic Quadrant have proven expertise in providing a complete portfolio of services and strong product functionalities. The report highlights the companies who have their own suite of products and have proven to be most preferred vendors by customers.
Posted by Veronica Silva Cusi, news correspondent
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C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with our CRMs (Ticketing CRM & Lead Management System) to give a 360° customer engagement experience.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, June 13, 2016