News : C3 to Invest for Mindanao Expansion
Manila, Philippines, Jan 19, 2017 -- Customer relationship management (CRM) solutions provider C3/CustomerContactChannels plans to invest to expand its facility in Mindanao in the next two years, the chief executive officer said.
"In the next two years, I think we will invest about $5 million to $10 million for the expansion of [the]facility. We are looking at Davao purely because of the investment opportunities that are in the region," Sudhir Agarwal, global chief executive officer of C3 and founder of Sunrise BPO, told a press conference on Thursday.
"Also, we are seeking to increase our headcount in the Philippines to twofold. The company plans to significantly increase the headcount from 2,800 to around 5,600 in next two years," he said.
He said C3 will strengthen its operations in the Philippines and globally following its recent acquisition by private equity investor Everstone Capital and co-investor Sunrise BPO.
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"In the Philippines, we are enjoying revenue [growth]of over 50 percent while globally we have witnessed growth of more than 60 percent over the past six years. The Philippines is crucial for us, not just in the region but for our global operations as well," he said.
As part of its aggressive growth agenda, C3 is looking to increase its worldwide employee count from 8,500 to over 18,000 in the next five years, he said.
"We plan to expand operations to eight countries from three currently," Agarwal said.
Everstone Capital and Sunrise BPO completed the acquisition of C3 from US-based Stone Point Capital in December 2016, and formed Everise Holdings, based out of Singapore. Everise Holdings holds 100-percent of C3 and named Agarwal global CEO of C3. The company now plans to expand to other area with the support of Everise.
"We are excited to be in the Philippines, which is a key hub for the global BPO industry. We are looking forward to the robust growth of the CRM/BPO industry in this country, which is witnessing impressive economic growth," added Agarwal.
Kapur noted that conditions in the Philippines are very conducive for C3’s expansion plans.
"The Philippines has a stable business environment, impressive human capital, an English-speaking workforce, and strong economic growth," he said.
Posted by Veronica Silva Cusi, news correspondent
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C3/CustomerContactChannels manages nearly every facet of customer communications for corporations who rank Customer Management as a strong component of their growth and brand development strategies. Led by a team of seasoned professionals with significant experience in key industries, C3 builds solid partnerships with its clients based on mutually determined business objectives.
Published: Monday, January 23, 2017
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