News : C3 Upgrades Contact Platform to Clients Improve Customer Service
Cambridge, UK, April 25, 2016 -- Computer telephony provider C3 has enhanced its multi-channel platform Contact with increased and improved reporting options. The latest roll-out from the Cambridge-based company includes detailed metrics to ensure greater visibility of Interactive Voice Response (IVR) queuing and offers managers a better overview of customer queuing experiences.
Sales Director John Wood said: "Customers can directly influence C3’s product roadmap from small reporting updates to completely new applications. We welcome customer feedback, as the more responsive we are the more relevant the products are.
"Our aim is to provide products that are self-managing and when customers don’t want to do it we will.
"C3 aims to expand on every installation by providing more relevant products for each sector we operate in.
"This allows customers to incrementally add functionality and capacity as needed – even for short business-critical periods of time.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, April 27, 2016