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News : C3/CustomerContactChannels Expands Operations in Guatemala
Plantation, FL, May 12, 2014 -- C3/CustomerContactChannels, a global provider of customer management solutions, announced plans to expand its current 300 seat operations in Guatemala City, Guatemala by opening a new customer contact center on June 1 and creating 500 new jobs. C3 has been operating in Guatemala since 2012.
C3 is opening the new center to meet the continuing demands for high quality English, Spanish and French language support. Today, C3 supports clients in both the logistics and travel industries from Guatemala City. Both centers are near each other in the city's business district Zone 10.
"Finding the right location for service delivery from Latin America has always been challenging," said Ken Epstein, executive vice president of global sales and marketing. "The key to success is to identify the best workforce in a city that is not oversaturated. The clients we already service out of Guatemala have been thrilled with our success. That, combined with the overwhelming demand for service from Guatemala, has created the need to expand our footprint here."
"In Guatemala City, the workforce is reliable, very well-educated and many of them speak very good Spanish and English," said C3 Executive Vice President for Corporate Development, Miguel Ramos, who heads up a team that identifies ideal locations for contact centers around the globe. "This is an emerging market for contact centers and there is a lot of headroom for growth here. The cost of labor is also attractive which makes the location very valuable for our clients."
C3 said it would begin hiring for its new positions including customer service representatives, operations supervisors, managers, quality assurance representatives and trainers immediately.
In addition to Guatemala, C3 operates contact centers in Idaho, Utah, Arizona, Texas and Oklahoma in the United States; the Philippines; Sofia, Bulgaria; Glasgow, Scotland; Dalian, China, and Mumbai, India.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, May 14, 2014