Santa Clara, CA, USA, Jan, 2019 -- Avaya Holdings Corp. (NYSE:AVYA) announced that C3i Solutions, a HCL Technologies company, has implemented customized Avaya communications solutions, turning its contact center into a digital engagement and personalization center with the flexibility to drive increased innovation and improve customer experiences.
C3i Solutions has unique requirements that mirror their client’s diversity, global presence and an increasingly complex network of business integrations. C3i needed a stable, flexible and integrated contact center solution. Avaya satisfied the demanding compliance and documentation requirements - a complex matrix of client, industry and governmental regulation. C3i Solutions replaced its legacy systems in phases to maintain the flexibility to meet clients’ exact needs and provide a customized experience for every unique client , while easing the burden on its Technology team by consolidating six solutions to one and capturing cost savings through reduced operational and support burden.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"Consumers expect to engage wherever, whenever, and however they prefer," Michael Dean, CTO, C3i Solutions. "We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers. The combination of Avaya capabilities affords us the platform to remain a market leader in offering innovative, robust, and reliable solutions—and do so more quickly than ever."
"At Avaya, we strive to create powerful yet simple communications and collaboration solutions to fit the individual business needs for each of our customers," said Chris McGugan, SVP Product and Technology, Avaya. "We are proud to have provided C3i Solutions with solutions to create a better experience for their customers today and a clear path to embracing emerging technologies that can contribute to their competitive advantage with every client service opportunity going forward."
Posted by Veronica Silva Cusi, news correspondent
About C3i Solutions:
Telerx, headquartered in Horsham, PA, is a leading provider of customer care solutions. From its contact centers in Pennsylvania, Texas, North Carolina, Canada, the Philippines, Europe and Latin America, Telerx’s 2000+ associates focus on innovation and insight to drive business results and help companies maximize their customer relationships and build brand loyalty.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, January 22, 2019
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
PH: (+61) 406 501 368
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672