Sacramento, CA, USA, Aug 23, 2021 -- More than 10,000 people have called the California Parent and Youth Helpline during the pandemic so far - but the funding is set to run out in December.
The helpline operates from 8 a.m. to 8 p.m. seven days a week - so people can speak to a trained counselor about things such as parental anxiety, kids' mental-health struggles, and conflict between parents over the best way to help their kids.
Arizona State University Assistant Professor of Sociology Elizabeth Harris analyzed all calls more than ten minutes in length - and found that the helpline is an important release valve.
"When people are at a point of acute frustration with their children, they can't wait weeks until they get in to see a therapist," said Harris. "They need to be able to pick up the phone and get help right now. And that's what a helpline does."
The helpline number is 855-4-A-PARENT (855-427-2736) and the live chat and support groups are at caparentyouthhelpline.org.
The service started at the beginning of the pandemic and will shut down at the end of the year unless the State of California extends its funding.
Lisa Pion-Berlin, PhD and president of Parents Anonymous, said counselors reassure parents that they can build their resilience and help their children.
"The therapeutic techniques we're using help people address those underlying emotional issues so people can change behaviors," said Pion-Berlin, "so people can deal immediately with what's going on."
A recent, separate study in the journal Child and Health Services Review - coauthored by Harris - found that parents who call the helpline or participate in a Parents Anonymous support group are much less likely to be accused or convicted of child abuse or neglect.
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, August 24, 2021
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...