Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : CAA Claims Management Deploys Inter-cept Accident Assessment Software
Suffolk, UK, June 16, 2015 -- CAA Claims Management has implemented the Inter-cept accident assessment system, to allow call centre staff to assess damaged vehicles.
Accessed online, Inter-cept supports call centre operatives as they triage damaged vehicles. Drawing on industry knowledge, Inter-cept prompts questions and guides interventions.
Director, David Quance said: "When a vehicle is damaged, it is in everyone’s interest to move things along quickly. Without mistakes. Especially at the start. FNOL.
The performance of Inter-cept is monitored systematically, underpinned by Management Information (MI) systems to record actual proven performance.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
About Countrywide Accident Assistance Ltd:
Countrywide Accident Assistance Ltd offers small claims assistance services.
Published: Thursday, June 18, 2015