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News : CAA Claims Management Deploys Inter-cept Accident Assessment Software
Suffolk, UK, June 16, 2015 -- CAA Claims Management has implemented the Inter-cept accident assessment system, to allow call centre staff to assess damaged vehicles.
Accessed online, Inter-cept supports call centre operatives as they triage damaged vehicles. Drawing on industry knowledge, Inter-cept prompts questions and guides interventions.
Director, David Quance said: "When a vehicle is damaged, it is in everyone’s interest to move things along quickly. Without mistakes. Especially at the start. FNOL.
The performance of Inter-cept is monitored systematically, underpinned by Management Information (MI) systems to record actual proven performance.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Break Monotony – Rotate Your Staff
About Countrywide Accident Assistance Ltd:
Countrywide Accident Assistance Ltd offers small claims assistance services.
Published: Thursday, June 18, 2015