News : CafeX and Aceyus Team Up to Accelerate Contact Center Innovation
New York, NY, USA, February, 2017 -- CafeX Communications(R), a supplier of real-time digital engagement solutions, announced that it has signed a strategic partnership agreement with Aceyus, a global provider in enterprise-level contact center intelligence solutions. This relationship helps businesses of all sizes improve customer service through proactive agent coaching informed by rich analytics.
The partnership extends the Aceyus Reporting platform for omnichannel analytics and reporting to Supervisor Assist, CafeX’s real-time agent coaching technology.
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"Aceyus is at the forefront of integrating analytics and reporting in multi-vendor environments to help businesses understand how best to engage customers," said Nick Adams, executive vice president of worldwide sales and field operations at CafeX. "Supervisor Assist complements this centralized intelligence with remote agent mentoring from any browser in order to increase first call resolution, quality assurance and other key metrics that drive contact center performance."
"Today, Aceyus monitors more than 300,000 agents in the field. Integration with Supervisor Assist will allow our clients to effectively mentor and coach agents, accelerate training, and enhance performance," said Mike Ary, president at Aceyus. "In addition, the solution is extremely flexible, ensuring consistency across multiple platforms from leading contact center vendors. We’re proud to join forces with CafeX, which has an outstanding reputation for delivering robust solutions that enhance communications and streamline omnichannel engagement."
#contactcenterworld, @cafexcomms, @aceyus
Posted by Veronica Silva Cusi, news correspondent
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About CafeX Communications:
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments.
Aceyus is a contact center software developer.
Published: Tuesday, February 14, 2017
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