News : CafeX and CCT Solutions Announce Partnership Agreement
London, England, Jan 21, 2016 -- CafeX Communications, a supplier of real-time engagement solutions for mobile and web platforms, and CCT Solutions, a provider of unified communications and contact center solutions, announced that they have signed a partnership agreement. Within the framework of this agreement CCT will implement and support CafeX’s customer interaction technologies in conjunction with ContactPro, CCT’s omnichannel agent desktop solution. This partnership with CCT is an important step in CafeX’s Continental European expansion initiative to complement CafeX’s distribution and customer footprint in North America and Asia.
CCT will deploy and integrate CafeX technologies to deliver real-time customer engagement solutions embedded within mobile applications and websites. Solutions include WebRTC-based in-app communications to enable one-click voice and video communication between online customers and contact center agents, as well as screen-sharing, co-browsing, annotation and other context-rich collaboration features. The joint offering will ensure that interactions across all channels are routed and blended with ContactPro, with comprehensive capture for quality and reporting purposes.
"Together we can create seamless ways for customers to engage within mobile and web applications, thus providing a true value-add for businesses across industries," said Uwe Kreuter, Managing Director, CCT Solutions. "We are excited to partner with CafeX to meet the increasing omnichannel demands of the German and European marketplaces."
Posted by Veronica Silva Cusi, news correspondent
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About CafeX Communications:
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments.
About CCT Solutions:
CCT offers omnichannel customer engagement solutions.
Published: Monday, January 25, 2016