News : CafeX and Partners Help Contact Center Operators Cut Costs, Streamline Operations
New York, NY, USA, Aug, 2017 -- CafeX Communications announced its latest release of Supervisor Assist, the one-click coaching solution for service agents to help enterprises transform customer care. Compatible with Cisco, Avaya, Genesys and other contact center technology vendors, Supervisor Assist is now available through a growing network of channel partners, including Arrow Systems Integration, Strategic Products and Services, TeleTech, and World Wide Technology.
Nick Adams, CafeX executive vice president of worldwide sales and field operations
The overwhelming feedback we receive from customers is that Supervisor Assist dramatically changes typical agent operations in the contact center. Agents no longer need to flag down a supervisor for support, use a separate app or tool to get help or impose long hold times on customers while tracking down an expert. Companies can reduce travel costs, deliver flexible on-demand coaching and foster a culture of collaboration to improve agent retention.
Posted by Veronica Silva Cusi, news correspondent
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About CafeX Communications:
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments.
Published: Monday, August 28, 2017
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