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News : CafeX and Strategic Products and Services (SPS) Team Up
New York, NY, USA, March 5, 2015 -- CafeX Communications, a provider of real-time engagement solutions for mobile and web platforms, announces that it has reached a reseller agreement with Strategic Products and Services (SPS), a global systems integrator and managed services provider for Unified Communications (UC) and collaboration solutions. Under the agreement, SPS will expand its advanced customer experience capabilities with the CafeX Fusion(R) portfolio to bring contextual real-time communication to mobile and web applications.
"We are very pleased to welcome SPS as one of our key partners for empowering enterprises with live engagement capabilities that address critical business issues and enhance customer satisfaction," said Rami Musallam, president and CEO of CafeX.
"At SPS, we pride ourselves in understanding our clients' business goals," said Kathy Sobus, Director of Customer Experience Consulting, SPS. "We call upon our wealth of service offerings, partner relationships and industry knowledge to provide our clients with holistic solutions. In turn, these solutions allow them to deliver an optimal customer experience to their customers, who increasingly require Omnichannel engagement."
Posted by Veronica Silva Cusi, news correspondent
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About CafeX Communications:
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments.
About Strategic Products and Services:
Strategic Products and Services (SPS) is a global, multi-vendor IT solution provider for unified communications (UC). With documented and repeatable processes, deep knowledge, broad competencies and certifications, we enable clients to optimize their business with custom end-to-end communication solutions – from strategy and design through implementation, support and managed services. Having achieved more than 25 years of profitable growth, SPS has offices across North America and the United Kingdom.
Published: Friday, March 6, 2015