News : CafeX Announces Live Virtual Coaching Solution for Call Centers
New York, NY, USA, Feb. 18, 2016 -- CafeX Communications, a supplier of mobile and web engagement solutions, announced the release of Supervisor Assist, a live coaching solution that enables contact center supervisors to listen to, observe and interact with agents in real-time during customer calls directly from any Web browser.
Kris Hopkins, chief strategy officer, CafeX - "CafeX is excited to launch Supervisor Assist, a product that builds on our award-winning Live Assist(R) solution to create highly interactive mentoring experiences for customer-facing staff. While customer calls are in progress, Supervisor Assist enables contact center operators to observe and guide agents remotely from any browser. CafeX's live observation and assistance solution improves agent skillsets and performance while enhancing first call resolution and customer satisfaction metrics."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
More Editorial From CafeX Communications
About CafeX Communications:
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments.
Published: Tuesday, February 23, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...