News : CafeX Announces Live Virtual Coaching Solution for Call Centers
New York, NY, USA, Feb. 18, 2016 -- CafeX Communications, a supplier of mobile and web engagement solutions, announced the release of Supervisor Assist, a live coaching solution that enables contact center supervisors to listen to, observe and interact with agents in real-time during customer calls directly from any Web browser.
Kris Hopkins, chief strategy officer, CafeX - "CafeX is excited to launch Supervisor Assist, a product that builds on our award-winning Live Assist(R) solution to create highly interactive mentoring experiences for customer-facing staff. While customer calls are in progress, Supervisor Assist enables contact center operators to observe and guide agents remotely from any browser. CafeX's live observation and assistance solution improves agent skillsets and performance while enhancing first call resolution and customer satisfaction metrics."
Posted by Veronica Silva Cusi, news correspondent
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About CafeX Communications:
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments.
Published: Tuesday, February 23, 2016