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News : CafeX Showcases New Wizard, Wins Demo Award at WebRTC Conference
New York, NY, USA, Aug 11, 2016 -- CafeX has received an award in the ‘Best All-Around’ category during a demonstration competition at the recently held Real Time Web Solutions Conference in New York. At the event, CafeX also showcased Live Assist(R) Kickstart, its latest innovation in Web real-time communications (WebRTC) that makes it faster and easier for business users with no programming experience to add live assistance capabilities to mobile and web applications.
In the awards presentation, conference producer Phil Edholm noted that the judges recognized CafeX for providing a solution set across multiple categories with proven implementations at top Fortune 500 companies. CafeX’s Live Assist demonstration featured an omnichannel banking scenario, where a customer interacts in real time with a service representative from within a bank’s mobile application via click-to-call and video chat. The representative can see and co-navigate the customer’s application, with sensitive fields masked, fill out a web form for the customer, share images and links, as well as annotate on the user’s screen and share important documents.
"CafeX is honored to receive this award from the real-time web communications community," said Kris Hopkins, chief strategy officer for CafeX. "It is a testament to our team and products that the company continues to receive accolades and awards from industry thought leaders for our portfolio, which has been deployed by many of the largest enterprises around the world."
Posted by Veronica Silva Cusi, news correspondent
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About CafeX Communications:
CafeX creates software that makes it simple for companies to transform digital engagement. CafeX powers contextual collaboration for websites and mobile applications in an Omnichannel environment and enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments.
WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, video chat, and P2P file sharing without the need of either internal or external plugins.
Published: Friday, August 12, 2016