News : Calabrio and Interactions Join Forces to Strengthen Analytics
Minneapolis, MN, AND Franklin, MA March 1, 2016 -- Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Interactions, a provider in speech and natural language technology for customer care, announced a partnership that will improve the way organizations interact with their customers, enable better decision-making and increase customer engagement.
As a result of this partnership, Calabrio now incorporates Interactions Curo™ Call Transcription, delivering superior speech recognition capabilities for greater analytical accuracy.
Interactions is now offering Curo Call Transcription from its Curo™ Speech and Language platform, the foundation of Interactions’ Virtual Assistant solutions, for applications and services that require precise speech recognition and natural language understanding capabilities.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"Our ultimate goal is to continue to provide our customers with the best technology that enables the right business decisions to be made," said Matt Matsui, SVP of Products, Markets and Organizational Strategy at Calabrio.
"Through our partnership, Calabrio’s offering now incorporates highly accurate full text transcription that unlocks powerful analytical insights from call recordings," said Phil Gray, EVP of Business Development at Interactions.
Today's Tip of the Day - Games Trainers Play
More Editorial From Calabrio
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Wednesday, March 2, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...