News : Calabrio and Interactions Join Forces to Strengthen Analytics
Minneapolis, MN, AND Franklin, MA March 1, 2016 -- Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Interactions, a provider in speech and natural language technology for customer care, announced a partnership that will improve the way organizations interact with their customers, enable better decision-making and increase customer engagement.
As a result of this partnership, Calabrio now incorporates Interactions Curo™ Call Transcription, delivering superior speech recognition capabilities for greater analytical accuracy.
Interactions is now offering Curo Call Transcription from its Curo™ Speech and Language platform, the foundation of Interactions’ Virtual Assistant solutions, for applications and services that require precise speech recognition and natural language understanding capabilities.
"Our ultimate goal is to continue to provide our customers with the best technology that enables the right business decisions to be made," said Matt Matsui, SVP of Products, Markets and Organizational Strategy at Calabrio.
"Through our partnership, Calabrio’s offering now incorporates highly accurate full text transcription that unlocks powerful analytical insights from call recordings," said Phil Gray, EVP of Business Development at Interactions.
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Wednesday, March 2, 2016