News : Calabrio and Interactions Join Forces to Strengthen Analytics
Minneapolis, MN, AND Franklin, MA March 1, 2016 -- Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Interactions, a provider in speech and natural language technology for customer care, announced a partnership that will improve the way organizations interact with their customers, enable better decision-making and increase customer engagement.
As a result of this partnership, Calabrio now incorporates Interactions Curo™ Call Transcription, delivering superior speech recognition capabilities for greater analytical accuracy.
Interactions is now offering Curo Call Transcription from its Curo™ Speech and Language platform, the foundation of Interactions’ Virtual Assistant solutions, for applications and services that require precise speech recognition and natural language understanding capabilities.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
"Our ultimate goal is to continue to provide our customers with the best technology that enables the right business decisions to be made," said Matt Matsui, SVP of Products, Markets and Organizational Strategy at Calabrio.
"Through our partnership, Calabrio’s offering now incorporates highly accurate full text transcription that unlocks powerful analytical insights from call recordings," said Phil Gray, EVP of Business Development at Interactions.
Today's Tip of the Day - Share Information
More Editorial From Calabrio
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
Published: Wednesday, March 2, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...