News : Calabrio and PCS Software Announce Preferred Distributor Partner Agreement
Minneapolis, MN, USA, March 30, 2015 -- Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, announces a new preferred distributor partnership with PCS Software in Brazil. PCS specializes in the development of solutions for contact centers and is a provider in the growing Brazilian market.
The new preferred distribution partnership with PCS is part of Calabrio’s ongoing strategy to expand its growing global customer base through key partnerships in strategic locations around the world. Calabrio also recently opened a regional office in the Asia Pacific region.
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PCS President and CEO Antonio Ribeiro noted, "Calabrio suits our desire to partner with a software company that offers a platform-agnostic, proven and reliable WFO solution. PCS looks forward to representing Calabrio in Brazil for all phases of the sales cycle, including pre-sales, professional services and technical support. We are confident that by working together, both of our companies will enjoy strong, consistent and predictable revenue growth in this rapidly expanding contact center market."
Added Goodmanson, "We are eager to introduce Calabrio ONE(R) to Brazil’s exploding contact center market, and already have begun working with PCS to meet the needs of enterprise customers looking for a comprehensive, easy-to-use and robust contact center software solution."
Posted by Veronica Silva Cusi, news correspondent
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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
About PCS Software:
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