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News : Calabrio and PCS Software Announce Preferred Distributor Partner Agreement

#contactcenterworld, @Calabrio
Minneapolis, MN, USA, March 30, 2015 -- Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, announces a new preferred distributor partnership with PCS Software in Brazil. PCS specializes in the development of  solutions for contact centers and is a provider in the growing Brazilian market.

The new preferred distribution partnership with PCS is part of Calabrio’s ongoing strategy to expand its growing global customer base through key partnerships in strategic locations around the world. Calabrio also recently opened a regional office in the Asia Pacific region.

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PCS President and CEO Antonio Ribeiro noted, "Calabrio suits our desire to partner with a software company that offers a platform-agnostic, proven and reliable WFO solution. PCS looks forward to representing Calabrio in Brazil for all phases of the sales cycle, including pre-sales, professional services and technical support. We are confident that by working together, both of our companies will enjoy strong, consistent and predictable revenue growth in this rapidly expanding contact center market."

Added Goodmanson, "We are eager to introduce Calabrio ONE(R) to Brazil’s exploding contact center market, and already have begun working with PCS to meet the needs of enterprise customers looking for a comprehensive, easy-to-use and robust contact center software solution."

#contactcenterworld, @Calabrio

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

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Related Editorial

  • New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change
  • Complex Customer Problems and Lack of Support a Challenge for Contact Center Employees
  • Calabrio Launches Managed Services for Analytics and Workforce Management
  • Five9 and Calabrio Partner to Offer Contact Center Software Plus Workforce Optimization
  • Calabrio and Strategic Products and Services (SPS) Partner
  • Calabrio and Interactions Join Forces to Strengthen Analytics

More Editorial From Calabrio

  • Calabrio Introduces New Version of Calabrio ONE
  • New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change
  • Calabrio Named as the Only Visionary in 2018 Gartner Magic Quadrant for Workforce Engagement Management
  • Complex Customer Problems and Lack of Support Challenge Contact Centre Employees
  • Complex Customer Problems and Lack of Support a Challenge for Contact Center Employees
  • Calabrio Appoints EMEA General Manager to Spearhead Regional Growth

About Calabrio:
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
             

About PCS Software:
PCS Software provides Professional Call Center Solutions
 

Published: Wednesday, April 1, 2015

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