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News : Calabrio and PCS Software Announce Preferred Distributor Partner Agreement

#contactcenterworld
Minneapolis, MN, USA, March 30, 2015 -- Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, announces a new preferred distributor partnership with PCS Software in Brazil. PCS specializes in the development of solutions for contact centers and is a provider in the growing Brazilian market.

The new preferred distribution partnership with PCS is part of Calabrio’s ongoing strategy to expand its growing global customer base through key partnerships in strategic locations around the world. Calabrio also recently opened a regional office in the Asia Pacific region.

PCS President and CEO Antonio Ribeiro noted, "Calabrio suits our desire to partner with a software company that offers a platform-agnostic, proven and reliable WFO solution. PCS looks forward to representing Calabrio in Brazil for all phases of the sales cycle, including pre-sales, professional services and technical support. We are confident that by working together, both of our companies will enjoy strong, consistent and predictable revenue growth in this rapidly expanding contact center market."

Added Goodmanson, "We are eager to introduce Calabrio ONE(R) to Brazil’s exploding contact center market, and already have begun working with PCS to meet the needs of enterprise customers looking for a comprehensive, easy-to-use and robust contact center software solution."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com

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About Calabrio:
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.