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News : Calabrio and Strategic Products and Services (SPS) Partner
Minneapolis, MN, USA, April 6, 2016 -- Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Strategic Products and Services (SPS), a Unified Communications System Integrator and managed services provider, announced a partnership that will bring customer engagement software to new markets.
SPS helps clients across the world assess, plan and optimize contact center solutions to ensure a positive customer experience across every interaction. SPS brings experience as a systems integrator and managed services provider, which affords it the necessary experience to help companies integrate the entire Workforce Optimization (WFO) application suite.
"We're at an exciting time where we're experiencing tremendous growth and recognition in the industry," said Tom Goodmanson, President and CEO of Calabrio. "It's a perfect match for helping us extend our vision of making the contact center a key informant of business strategy and a driver of growth. This partnership helps us deliver that message to new audiences."
"We value Calabrio's expertise and look forward to working together to help our clients deliver an exceptional customer experience that drives business outcomes with the best technology in the market," said Kathy Sobus, Office of the CTO, Customer Experience Practice Leader at SPS.
Posted by Veronica Silva Cusi, news correspondent
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
About Strategic Products and Services:
Strategic Products and Services (SPS) is a global, multi-vendor IT solution provider for unified communications (UC). With documented and repeatable processes, deep knowledge, broad competencies and certifications, we enable clients to optimize their business with custom end-to-end communication solutions – from strategy and design through implementation, support and managed services. Having achieved more than 25 years of profitable growth, SPS has offices across North America and the United Kingdom.
Published: Thursday, April 7, 2016