Calabrio, a provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite—at its global customer conference this week, Calabrio Customer Connect.
"Calabrio ONE not only delivers on the needs of the enterprise, it offers unparalleled ease-of-use for contact centers worldwide," said Tom Goodmanson, president and CEO of Calabrio. "The new platform provides enterprises with the visualization and reporting they need to easily gain insights from customer and employee interaction data to drive results across the business. This week, our customers came together to learn how to better engage their employees and help solve the problem of agent attrition. Not only is it expensive and time-consuming to hire and train new employees, contact centers that have a virtual revolving door of agents typically struggle to maintain acceptable customer satisfaction rates. Our new platform helps contact centers engage their agents and, in turn, build better customer experiences."
The new Calabrio ONE platform is available now, and customers and partners who attended Calabrio Customer Connect (C3) got a first look through demos and hands-on experiences.
Also announced at C3 is the Calabrio Success Center, a new customer and partner community, and the company’s customer awards program, the ONE Awards, which recognize and celebrate organizations who are leveraging Calabrio to drive the future of workforce optimization, and customer and employee experience.
Published: Friday, October 6, 2017
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