News : Calabrio Announces New Vice President of Support Operations
Minneapolis, MN, USA, Aug 23, 2016 -- Calabrio, a provider of customer engagement and analytics software, has hired software and technology veteran Charles Burnett to serve as vice president of support operations. Burnett will report to Calabrio CEO, Tom Goodmanson and be responsible for overseeing Calabrio Training, Support and Implementation Services.
"Expanding our support and services to meet the needs of our global customers is critical to our growth strategy," said Goodmanson. "Charles’s customer-first approach, and deep experience with fast-growth technology companies will ensure that we continue to provide superior customer service while expanding our offerings."
Burnett has more than 25 years of experience in customer service operations for growing software and technology companies. In his previous role as senior vice president at Healthland, a healthcare IT company that was acquired by Computer Programs and Systems, Inc. earlier this year, Charles led the customer service business in delivering comprehensive IT and business services to rural and community hospitals. Prior, Burnett held multiple support and implementation leadership roles at McKesson Provider Technologies where he created a proactive customer retention program and customer advocate team dedicated to delivering high-touch service to every customer.
"Calabrio has a terrific reputation for being a true partner to its customers," said Burnett. "I am excited to join the team and continue to make sure our solutions are delivering on our promise, and our customers view us as strategic allies in their own growth plans."
Posted by Veronica Silva Cusi, news correspondent
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Friday, August 26, 2016