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Nashville, TN, USA, Sept, 2018 -- Calabrio, a provider of customer engagement and analytics software, announced the winners of the second annual ONE Awards during its customer conference, Calabrio Customer Connect (C3). The ONE Awards recognize high-achieving companies using Calabrio ONE to drive innovation in the contact center and beyond. Spanning nine categories, awards were given to Calabrio customers who are leveraging the power of Calabrio ONE to evolve their contact centers to meet new customer and workforce demands, improve employee engagement and satisfaction, and deliver exceptional customer experiences.
"The Calabrio ONE Award winners have elevated their contact center by empowering their agents and leveraging powerful customer insights that impact their business," said Tom Goodmanson, president and CEO at Calabrio. "These companies are leading the way as the contact center is becoming the epicenter of the customer experience, creating loyal customers and delivering results. These awards reflect the innovative work they are doing, and we're thrilled to celebrate with them at C3."
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The winners of the ONE Awards include:
THE OPTIMIZER – LendingClub
THE GLOBETROTTER – Young Living Essential Oils
THE CONVERTER – Paychex, Inc.
THE TRAILBLAZER – Sequential Technology International (STI)
THE ENGAGER – Radial, a bpost company
THE LEADER – Consumer Cellular
THE ANALYZER – Tiffany & Co.
THE INTEGRATOR – Rackspace
THE CHAMPION – Nicole Price (Radial, a bpost company)
Posted by Veronica Silva Cusi, news correspondent
Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
Published: Tuesday, September 18, 2018
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