News : Calabrio Appoints EMEA General Manager to Spearhead Regional Growth
Minneapolis, MN, USA and London, UK, Oct, 2017 -- Calabrio, a provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA.
McKenzie will be responsible for Calabrio's EMEA operations and go-to-market efforts, building on the company’s current global momentum. McKenzie will also oversee EMEA sales, operations, strategic partnerships and customer success.
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"Kris’s experience in helping companies develop a deep understanding of their customers and markets is crucial as we continue to grow our business internationally," said Tom Goodmanson, president and CEO of Calabrio. "His leadership style—along with his 20 years of success in the B2B software industry—make him the perfect person to lead our EMEA strategy and team."
McKenzie joins Calabrio with more than 20 years’ experience in global enterprise SaaS technology and 14 years of management and sales leadership. Most recently, Kris served as Global VP Market Development at SAP Hybris Marketing Cloud, where he drove revenue and customer success through long-term corporate partnerships, product and go-to-market strategy. Prior, Kris was SVP Global Sales at Yieldify where he ran the global sales team across London, New York, Sydney and São Paulo. He also served as the EMEA Regional Vice President, Enterprise Sales for ExactTarget, which was acquired by Salesforce in 2014.
"Calabrio is a market leader in the US and has strong traction in EMEA; the company is uniquely positioned not only to disrupt the contact center category, but also digital marketing—by integrating the insight derived from the voice of the customer through advanced analytics to drive customer journeys and improve the overall customer experience," said McKenzie. "Beyond the technology, I am thrilled to join a company with such a strong culture and clear focus on the people, where customers thrive on the superior service and success they achieve."
Posted by Veronica Silva Cusi, news correspondent
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Friday, October 13, 2017