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News : Calabrio Awarded Workforce Innovation of the Year At Customer Contact Week Excellence Awards

#contactcenterworld, @Calabrio

Minneapolis, MN  June 21, 2023 — Calabrio, a workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize companies and executives for their extraordinary contributions to the customer contact profession. Calabrio is honored to be recognized for empowering frontline staff, unraveling complexity, and driving impact through customer experience.

"At Calabrio, we’re committed to blazing a trail with solutions that elevate our customers’ business operations," said Kevin Jones, Chief Executive Officer, Calabrio. "This prestigious accolade not only recognizes our relentless pursuit of customer-centric innovation, it also validates our long-term mission to empower contact centers as brand guardians."

"We are honored to win this distinguished award. It truly shows what great collaboration and ambition can achieve. I’d like to extend my appreciation to the entire Calabrio team for empowering our success and delivering recognized innovation for contact centers around the globe," Jones added. "The unwavering dedication, expertise, and passion of Calabrio employees is the cornerstone for providing exceptional solutions to our valued customers."

#contactcenterworld, @Calabrio


About Calabrio:
Company LogoThe digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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Today's Tip of the Day - Getting The Ergonomic Programme Right

Read today's tip or listen to it on podcast.

Published: Thursday, June 22, 2023

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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