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News : Calabrio Broadens Avaya Integration
Minneapolis, MN, USA, Feb 20, 2015 -- Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, has further expanded into the Avaya Marketplace by directly integrating its software with the Avaya IP Office™ (PBX) platform and Avaya Aura Contact Center Select (ACD).
"This latest integration is good news for the Avaya community and partners who resell Avaya equipment to midsized organizations, which often struggle to provide multichannel customer care with technologies built for larger enterprises," said Calabrio President and Chief Executive Officer Tom Goodmanson.
"Avaya customers who use the IP Office™ platform now can easily and seamlessly access Calabrio’s Workforce Optimization applications, including Call Recording & Quality Management, Workforce Management (WFM) and Analytics (CAS), which offer immediate opportunities for improving contact center effectiveness through evaluation and coaching," he added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Back To The Basics
More Editorial From Calabrio
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, February 25, 2015