Minneapolis, MN, USA, Oct. 30, 2018 -- Calabrio, a provider of customer engagement and analytics software, released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform features customer-driven capabilities to manage large-scale, dynamic enterprise environments.
"Enterprise customers require technology that scales quickly based on contact center volume and business complexity," said Matt Matsui, chief product officer at Calabrio. "Our latest release of Calabrio ONE delivers on our long-standing promise of easy, personalized and smart solutions. This launch is a continuation of our partnership with enterprise customers to innovate the modern contact center."
The new Calabrio ONE platform is now available.
Posted by Veronica Silva Cusi, news correspondent
Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
Published: Thursday, November 1, 2018
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