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News : Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

#ContactCenterWorld

Minneapolis, MN – Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s software companies and products on authentic, timely reviews from real users.

Calabrio’s receiving a G2’s Best Software Award recognition is thanks to the company being a trusted ally to brands. Calabrio helps empower their contact centres as brand guardians with a true-cloud, fully integrated suite that enriches and understands human interactions.

"We love our customers—their success is our success. So, it’s an honour to receive this award, and we're so proud that customers have taken the time to write hundreds of rave, honest reviews about Calabrio ONE," said Kevin Jones, CEO and President of Calabrio. "We take these reviews and feedback seriously and innovate every day to incorporate customer suggestions into our product. We look forward to continuing our proven track record of enabling companies to be the best they can be."

The 100 companies are ranked on a combination of Satisfaction and Market Presence scores for each vendor, and the 100 products are ranked on reviews across all categories they are a part of. To be recognised as a Software Award, a software company or product must receive at least 50 approved and published reviews during the 2022 calendar year. Scores reflect only data from reviews submitted during this evaluation period.

To learn more, view G2’s 2023 Best Software Awards and read more about G2’s methodology.

#ContactCenterWorld


About Calabrio:
Company LogoThe digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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Today's Tip of the Day - Monitor All Channels

Read today's tip or listen to it on podcast.

Published: Friday, February 10, 2023

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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