Minneapolis, MN – Calabrio, the workforce performance company, today announced it has been named in G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s software marketplace, G2 is visited by 80 million software buyers each year. Its annual Best Software Awards rank the world’s software companies and products on authentic, timely reviews from real users.
Calabrio’s receiving a G2’s Best Software Award recognition is thanks to the company being a trusted ally to brands. Calabrio helps empower their contact centres as brand guardians with a true-cloud, fully integrated suite that enriches and understands human interactions.
"We love our customers—their success is our success. So, it’s an honour to receive this award, and we're so proud that customers have taken the time to write hundreds of rave, honest reviews about Calabrio ONE," said Kevin Jones, CEO and President of Calabrio. "We take these reviews and feedback seriously and innovate every day to incorporate customer suggestions into our product. We look forward to continuing our proven track record of enabling companies to be the best they can be."
The 100 companies are ranked on a combination of Satisfaction and Market Presence scores for each vendor, and the 100 products are ranked on reviews across all categories they are a part of. To be recognised as a Software Award, a software company or product must receive at least 50 approved and published reviews during the 2022 calendar year. Scores reflect only data from reviews submitted during this evaluation period.
To learn more, view G2’s 2023 Best Software Awards and read more about G2’s methodology.
About Calabrio:
The digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Published: Friday, February 10, 2023
| 2.) |  EVA Voice Biometrics Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent. Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o... (read more) |
| 5.) |  Consilium UniCloud™ UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models. With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C... (read more) |
| 6.) |  eGain Solve Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World |
| 8.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall