Login to Chat
#contactcenterworld, @Calabrio
Calabrio, a provider of customer engagement and analytics software, introduced a new version of Calabrio ONE, an intelligent, fully integrated enterprise workforce optimization and engagement suite.
Sentiment Analysis is a new solution in Calabrio Analytics. It delivers customer engagement metrics via a new dashboard and customizable reports. The technology automatically delivers a sentiment score for every voice-transcribed customer interaction, allowing contact center, marketing and customer experience decision-makers to access reliable customer sentiment data that allows them to quickly uncover root causes of customer discontent and ultimately drive key business decisions.
"Understanding not only what your customers say but also what they mean is a very powerful tool," said Matt Matsui, SVP of products and strategy at Calabrio. "Our new Sentiment Analysis solution outperforms the others in this category and we’re excited to bring this level of unrivaled insights to improve the customer experience."
#contactcenterworld, @Calabrio
About Calabrio:
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
Published: Wednesday, March 28, 2018
| 3.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) PH: 07973640527 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
