News : Calabrio Expands Omnichannel Data Capture and Analysis via New Integrations
Minneapolis, MN, USA, June 26, 2018 -- Calabrio, a provider of customer engagement and analytics software, released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite.
The new Calabrio ONE platform enables companies to integrate with more platforms and analyze customer interactions more easily, providing greater insight into the quality of agent performance and the customer experience across a broad set of contact channels.
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"Customer expectations are high at every stage of the customer lifecycle, so companies need to pay close attention to what customers are telling them, both verbally and through their behaviors," said Matt Matsui, chief product officer at Calabrio. "Our predictive analytics enable companies to turn data into insights and anticipate customer needs. The first step is getting to the data; our new release helps customers break down even more data silos and quickly reassemble the customer journey to understand and drive a better experience."
The new Calabrio ONE platform is now available.
Posted by Veronica Silva Cusi, news correspondent
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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
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