Minneapolis, MN, USA, Feb 7, 2019 -- Calabrio, a provider of customer engagement and analytics software, announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s workforce optimization (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem.
The addition of Calabrio ONE Cloud to Cisco SolutionsPlus extends Calabrio’s 20-year history of partnering with Cisco.
"I have seen firsthand how well Calabrio and Cisco solutions work together to improve operations and drive a better customer experience in the contact center," said Daniel Acosta, call center applications analyst at Houston Methodist Hospital. "And with cloud on everyone’s mind, I’m excited to see that Calabrio’s cloud offering is now available through Cisco’s SolutionsPlus program. It’s a big win for Cisco users who are contemplating a move to the cloud."
"Our partnerships with Cisco have yielded tremendous technology, operations and cost benefits for our joint customers, and we are very pleased to have Calabrio ONE’s cloud solution added to the Cisco SolutionsPlus ecosystem to increase the ease of adoption," said Ross Daniels, vice president of Calabrio’s global partner organization. "Our goal is to provide greater access and choice to our customers, and Cisco SolutionsPlus is an excellent way for enterprises to build their contact center and WFO environments using best-in-class solutions that work together seamlessly."
Posted by Veronica Silva Cusi, news correspondent
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Friday, February 8, 2019
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